Call Us 24/7 +1 (888) 437-9633 Mail For Support info@vzwpay.com

At Alpha Solutions Hub Inc., we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions for refunds, cancellations, and service adjustments.

Cancellation Timeframes

Service Installation

Cancel within 24 hours of installation for full refund

Service Activation

Cancel within 48 hours of service activation

Monthly Service

Cancel before next billing cycle to avoid charges

Refund Eligibility

Eligible for Refund

  • Service not delivered as promised
  • Technical issues preventing service use
  • Billing errors on our part
  • Service cancellation within timeframe
  • Duplicate charges

Not Eligible for Refund

  • Usage-based charges (data, calls)
  • Equipment damage by customer
  • Late cancellation requests
  • Third-party service charges
  • Promotional discounts expired

Refund Process

1

Contact Us

Call or email our customer service team

2

Review Request

We review your refund request

3

Process Refund

Refund processed within 5-10 business days

4

Confirmation

You receive confirmation of refund

Refund Methods

Credit Card

Refunds to original payment method within 5-7 business days

Bank Transfer

Direct bank transfer within 7-10 business days

Account Credit

Credit applied to your account for future services

Important Notes

Important Information
  • Refund processing time may vary based on payment method
  • Partial refunds may apply for prorated services
  • Equipment return may be required for full refund
  • Refunds are subject to verification and approval
  • Third-party fees may not be refundable

Customer Service

Our customer service team is available to assist with refund requests and answer any questions about our refund policy.

Phone Support

+1 (888) 437-9633

Available 24/7
Email Support

info@vzwpay.com

Response within 24 hours
Office Address

3951 Innovator Dr
Sacramento, CA 95834

Need Help with a Refund?

Contact our customer service team for assistance

Call +1 (888) 437-9633

Legal Disclaimer

Website Disclaimer: This website is the official online presence of Alpha Solutions Hub Inc., an authorized marketing partner and retailer for various telecommunications service providers. This is not an official website of any telecommunications service provider.

Trademark Notice: All trademarks, service marks, logos, and brand names displayed on this website are the property of their respective owners and are protected by applicable copyright and trademark laws. The use of third-party trademarks on this website is solely for descriptive purposes to identify the products and services offered by each respective trademark holder. Such use does not imply any affiliation, endorsement, or sponsorship between Alpha Solutions Hub Inc. and the trademark owners.

Service Information: All service descriptions, pricing, and availability information provided on this website is for informational purposes only and does not constitute an offer to provide services. Prices and service availability are subject to change without notice. Actual service terms and conditions are governed by the agreements between customers and the respective service providers.

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Accuracy: While we strive to provide accurate and up-to-date information, we make no warranties or representations regarding the completeness, accuracy, or reliability of any information on this website.